What it costs to ship, and how long it takes.
Written for the two kinds of partner we work with: dropshippers sending single pairs to their own customers, and wholesale buyers taking cartons. Every number here is one you can safely put in front of your own customers.
Three zones. The price you see at checkout is the price.
Every shipment travels by tracked express courier. Where you pay at checkout is decided by one thing only: the delivery address.
The 50 US states, DC & Canada
FreeDelivered Duty Paid. Duties, customs clearance and import handling are already in the price. Usually 5–7 days in transit.
The EU, the UK & Norway
FreeFree shipping to all 27 EU countries, the United Kingdom and Norway. Import VAT is not included: the courier collects it from the recipient on delivery, unless your EU IOSS number is on the order. Iceland and Switzerland are Zone 03. Usually 3–5 days in transit.
Everywhere else, including Australia & US territories
$28 + $32 / pairOne order fee plus a fee per pair: one pair ships for $60, a 6-pair boot carton for $220, a 10-pair shoe carton for $348. Import duties and taxes are paid by the recipient on delivery, under the destination's own rules.
Zone 01. Duties, customs clearance and import handling are paid by us. No broker calls, no invoice arrives after delivery and nothing is collected at your customer's door.
Zone 02. Shipments arrive Delivered at Place (DAP). The courier collects the destination's import VAT from the recipient on delivery, usually with a small handling fee. Standard VAT rates run from 17% to 27% across the EU, 20% in the UK and 25% in Norway. Selling in the EU? Register for IOSS, charge VAT at your own checkout and enter your IOSS number when you order from us. We print it on the shipment, and your customer pays nothing at the door. For the UK or Norway, write to us if you already collect VAT at sale.
Zone 03. Every country taxes imports its own way. If you sell into those markets, tell your customers before they order that local duties are collected on delivery. Where a route turns out to cost substantially more than the checkout fee, we may contact you before production; if we cannot agree, we cancel the order and refund it in full.
A small number of destinations cannot be ordered at checkout: conflict zones, countries under sanctions, and markets where customs routinely hold or return parcels, such as Brazil and Argentina. If your address is one of them, checkout will ask you to email us. Write to partners@edeshoes.com with the country and what you would like to order, and we will confirm the route, the cost and the timing before anything is made.
Production plus transit. Not warehouse plus transit.
Every pair is cut after the order is paid. These are working estimates under normal workshop conditions, not guaranteed dates. If an order runs behind, we tell you before you have to ask, and where a delay materially exceeds the estimate you may cancel the affected order for a full refund.
For a standard dropship order, that puts roughly ten days between the order landing and the box arriving in Europe, and roughly two weeks in the US and Canada. Publish two weeks, not a shorter number. Partners who promise a week and deliver in two generate more support tickets than partners who promise two weeks and deliver in ten days.
The tracking number is emailed to you the day after you order, but the parcel only starts moving once production is done. Worth telling your customers, so a quiet tracking page in the first week does not worry them.
What arrives at your customer's door.
Dropship orders ship white-label. Tracking is issued to you, not to your customer. You forward it under your own brand, in your own words, so the relationship stays yours end to end.
Cartons, mixed freely.
Cartons move by express courier to your address. Sizes and colours mix freely inside a carton, but shoes and boots cannot share one: the packing volume is different. Larger orders are simply more cartons, consolidated into a single shipment wherever the freight allows.
Goods ship from Türkiye and export documentation may be issued in the name of our production partner there. That is normal for the route and does not change who you contract with, who invoices you, or who is responsible if something goes wrong: that is us.
Your samples are free.
A sample is one pair of any model, ordered at its page price. Order as many samples as you like. We refund them as you order cartons.
Example: you order 4 shoe samples and 1 boot sample. Later you order 2 shoe cartons of 10 pairs, so 2 shoe samples are refunded. Each new 10 pairs of shoes refunds one more shoe sample. Your boot sample is refunded with your first 6 pairs of boots.
The one avoidable cost on this page.
Give us a complete, correct street address, yours or your customer's. Once a shipment leaves the workshop we cannot re-route it, and re-delivery after a failed attempt is billed at cost. For dropship orders this is worth a line in your own checkout, because a mistyped apartment number becomes your cost, not ours.
No P.O. boxes
Express couriers deliver to a door, not to a post office box. Orders with a P.O. box address are held until you send us a street address. APO, FPO and DPO military addresses cannot be ordered at checkout either: write to us first.
A phone number, always
Couriers call when a door, a gate or a customs payment gets in the way. Checkout asks for a number: your customer's, or yours if your store doesn't collect one. If the courier calls you, you pass it on.
Inspect every shipment on arrival. The clock is fixed and short.
You report
From delivery, to report a manufacturing defect, a shortage, a wrong size or model sent, or transit damage, with photographs and the order number.
We decide
Business days. We come back with a decision. No queue, no escalation ladder, no waiting on a reply.
We remake
Business days. An approved remake enters production and ships free, including any import duties on the replacement. For a dropship order it goes to your customer under your branding, exactly as the original did.
We remake any pair that left the workshop with a genuine defect in workmanship or materials; where a remake is not possible, we refund the pair. The guarantee does not cover normal wear, damage from misuse or moisture, improper care, or the natural variation in grain, colour and markings that comes with real hide. That variation is not a flaw, and it is worth explaining to your customers before they order, not after.
There are no returns or exchanges.
Made to order means made to order. We cut leather against your specification, so an order cannot be cancelled, returned or exchanged once payment clears: not for a size change, not for a colour change, not for a change of mind at any point in the chain. The only cancellation rights are the delay rule and the Zone 03 route rule above; the remake guarantee exists for our mistakes, not for revised preferences.
This is exactly why samples exist. Put the leather in your hands and the fit on a real foot, then commit to volume.
What you offer your customers is yours to decide.
A 30-day return window is the norm in this category; some sellers run exchange-only. Either works. Just price it in, because those returns stop with you.
Each pair is made by hand after you order it, in a family workshop in Gaziantep, Türkiye. That takes about a week, and delivery follows within about a week more. Your tracking number arrives right away, but it will show movement only once your pair leaves the workshop. Because every pair is cut for your order, small variations in leather grain and colour are part of what you receive; no two hides are identical.
For customers in the 50 US states and Canada, add: Duties and customs are already paid; nothing is collected on delivery.
For customers in the EU, the UK and Norway, add: Import VAT is collected by the courier on delivery. Leave this out if you charge VAT at your own checkout with an IOSS number.
A shipment, a lead time, a specific market?
Write to us and you get an answer from the atelier, not a ticket number.