Shipping & Lead Times

Everything below is written for the two kinds of partner we work with: dropshippers shipping single pairs to their own customers, and wholesale buyers taking cartons. If you are looking for a pair for yourself, we do not sell direct — this is a trade platform.

Every shipment leaves our workshop DDP. Duties, customs clearance and import handling for the destinations we serve are already inside the price you pay. No broker calls you. No invoice arrives after delivery. Nothing is collected from your customer at the door.

This is the part most suppliers leave to you, and it is the part that quietly kills dropship margins: a $40 customs bill on a $150 sale, charged to a customer who did not expect it. That does not happen here. What you pay at checkout is the landed cost.

These are the numbers you can safely put in front of your own customers. Every pair is cut after the order is paid, so lead time is production plus transit — not warehouse plus transit.

For a standard dropship order to a US address, that puts roughly ten business days between the order landing and the box arriving. Publish that number, not a shorter one. Partners who promise a week and deliver in ten days generate more support tickets than partners who promise two weeks and deliver in ten.

These are working estimates under normal workshop conditions, not guaranteed dates. If an order runs behind, we tell you before you have to ask.

What actually arrives at your customer's door, and what does not. Dropship orders ship white-label:

• The sender name on the label is your brand, not ours.
• No commercial invoice, price, packing slip or promotional insert goes inside the box.
• The outer box carries no Ede branding and no reference to any other brand we produce for.
• Your logo can be applied inside the shoe. At 300 dropship orders in a calendar month, we produce outer boxes carrying your logo at no extra charge from the following month.

Tracking is issued to you, not to your customer. You forward it under your own brand, in your own words, so the relationship stays yours end to end.

Cartons move by express freight to your address. Sizes and colours mix freely inside a carton, but shoes and boots cannot share one — the packing volume is different. Larger orders are simply more cartons, consolidated into a single shipment wherever the freight allows.

Goods ship from Türkiye and export documentation may be issued in the name of our production partner there. That is normal for the route and does not change who you contract with, who invoices you, or who is responsible if something goes wrong: that is us.

Failed deliveries are the one avoidable cost on this page. Give us a complete, correct address — yours or your customer's. Once a shipment leaves the workshop we cannot re-route it, and re-delivery after a failed attempt is billed at cost. For dropship orders this is worth a line in your own checkout, because a mistyped apartment number becomes your cost, not ours.

Inspect every shipment on arrival. If something is wrong, the clock is fixed and short.

We repair, replace or credit any pair that left the workshop with a genuine defect in workmanship or materials. The guarantee does not cover normal wear, damage from misuse or moisture, improper care, or the natural variation in grain, colour and markings that comes with real hide. That variation is not a flaw — and it is worth explaining to your customers before they order, not after.

What you offer your customers is a separate decision, and it is yours. A 30-day return window is the norm in this category; some sellers run exchange-only. Either works — just price it in, because those returns stop with you.

You are welcome to lift the following for your own shipping page, adapted to your brand.

About a shipment, a lead time or a specific market: info@edeshoes.com